If customer elects to return the product or if the item cannot be shipped due to special circumstances that the customer did not inform us about before the time shipping was scheduled to their shipping address, they must pay the shipping and crating costs one way. There will also be a restocking fee of 10 percet of the origional sale.

All merchandise will be insured by the over the road trucking company and will be included in the shipping cost.

If damage occurs in the shipping process by the trucking company, it is understood that the customer will wait for replacement. It is understood that the customer will not dispute the credit card charges due to damage.

Customer also has the option for us to repair furniture at our cost at their location. If repair is not done to customer’s satisfaction, the customer can return the furniture to us, but must pay shipping and crating charges one way, unless trucking company takes return shipping responsibility.

If customer elects to ship the merchandise back to us, we will refund the entire sale less the shipping charges on return and a 10% restocking fee.

Upon receipt of your shipment, do not sign off to the driver until you have carefully inspected the package. Signing off to the driver means that you have received it in good condition. Do not sign off for the package if the item is not on a pallet or the package looks damaged or worn from mishandling. If the driver delivers your package and it is not on a pallet or it looks like it has been mishandled, please make the driver wait until you have unpacked the item and inspected it. The driver in this case is obligated to wait until you unpack before signing off to him. If an item is not on a pallet, this means that the delivering carrier removed the pallet to make room in the truck. Based on our agreement with them, they are not allowed to do so and you have the right to refuse the shipment or the driver must wait until you inspect it before signing off. The best way to protect yourself is to have a camera ready to take pictures of the package when it arrives to you. Take as many pictures as possible if you feel that the package has been mistreated or is not on a pallet when it arrives. In this case if you decide to refuse the shipment because of damage, then the carrier will not charge you to ship it back to us. In order for them to ship it back free of charge to our warehouse, you must have the driver sign off that the package was damaged or mistreated in transit. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at (770) 664-0614 or email us at jmechwart@bellsouth.net.